Klaviero
Last updated: 20 July 2026
This policy applies to paid plans for the Klaviero application and website (the "Service"), operated by La Lumière Consulting SRL.
As a consumer resident in the European Union, you have the right to withdraw from a purchase within 14 days. If you are not satisfied with a paid plan, contact us within 14 days of the purchase and we will refund it in full. Refunds are issued to the original payment method through Stripe and are normally received within 5 to 10 business days.
Send an email to frederic@lalumiereconsulting.be from the address associated with your account, stating that you wish to withdraw, or use Manage Billing within the Service to contact us. We will confirm by email.
You may cancel a subscription at any time through Account, then Manage Billing. Access to premium features continues until the end of the billing period for which you have paid, after which the subscription does not renew. This provides the straightforward cancellation route required under European Union consumer law.
Once the 14-day period has ended, monthly and annual plans are not refundable for the remainder of the current billing period, but you may cancel to prevent further charges. The Founder plan is covered by the same 14-day right of withdrawal.
For any question about refunds or cancellation, contact frederic@lalumiereconsulting.be.